About me

Privacy Policy

Who I Am

Lesley Edwards
Solution Focused Hypnotherapist
Email address:
Lesley.calmerlifehypnotherapy@outlook.com

ICO Registration Number: Z211703X




What Information I Collect

I only collect the minimum amount of personal information necessary to support our therapeutic work together. This may include:
• Your name
• Telephone number
• Email address
• Relevant health or wellbeing information you choose to share
• Brief session notes
• Address details where required for safeguarding or other essential purposes
• GP details where reasonable and applicable



Why I Collect Your Information

Your information is collected so that I can:
• Arrange and manage appointments
• Contact you between sessions
• Send Zoom links for online sessions
• Maintain brief clinical notes to support your therapy
• Fulfil professional and legal obligations
• Safeguard vulnerable clients where necessary


Lawful Basis for Processing

Under UK GDPR, the lawful bases relied upon for processing your personal information are:
Article 6 UK GDPR
• Performance of a Contract – where processing is necessary to provide therapy services requested by you
• Legitimate Interests – for the safe administration and operation of the practice
• Legal Obligation – where records must be retained for legal, insurance, safeguarding, or taxation purposes
Article 9 UK GDPR (Special Category Data)
• Health or therapeutic support purposes under Article 9(2)(h) UK GDPR

• Explicit Consent, where appropriate
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Session Notes

Session notes are kept to an absolute minimum and contain only information relevant to your therapeutic support.
Notes are concise, factual, and professional in nature.
Where  hypnosis scripts are prepared, I may record brief details about your  goals or preferences to create personalised therapeutic material.



Safeguarding

If  you are under 18 years old, I may retain your address details and  parent/guardian contact information during the period we are working  together where necessary for safeguarding purposes.
If you  disclose vulnerability, including self-harm or suicidal ideation, or  serious welfare concerns are disclosed, relevant contact information may  also be retained for safeguarding purposes.
This information will be deleted when it is no longer necessary.







How Your Information Is Stored

Paper  records are stored securely in a locked filing cabinet, with keys kept  in a secure location. Premises are kept locked to provide additional  security.
Electronic devices and communications are protected using passwords and appropriate security measures where reasonably possible.
I take reasonable steps to ensure your information remains confidential and secure at all times.
While reasonable security measures are used, email and online communications cannot be guaranteed as completely secure.
Some  third-party providers used for email or online sessions may process  data outside the UK. Where this occurs, appropriate safeguards are  relied upon in accordance with UK GDPR.



Confidentiality

Information shared during sessions is treated confidentially.
Confidentiality may only be broken if:
• There is a serious concern regarding your safety or the safety of another person
• I am legally required to disclose information
• Safeguarding obligations apply
Where possible, this would be discussed with you first.



How Long Your Information Is Kept

In accordance with professional requirements:
• Adult client records are retained for 8 years after therapy ends
• Records relating to clients under 18 are retained until 8 years after their 18th birthday
After this period, records are securely destroyed.



Storing Your Information

Your information will never be sold or shared for advertising or marketing purposes.
Information will only be shared where:
• Required by law
• Necessary for safeguarding purposes
• You have given explicit consent
• Where necessary for professional insurance or legal defence purposes
Any  third-party services used for administration, email, payment  processing, or online sessions are expected to comply with applicable  data protection laws.



Your Rights

Under UK GDPR, you have the right to:
• Request access to your personal data
• Request correction of inaccurate information
• Request deletion of your data where appropriate
• Withdraw consent where applicable
Your Rights to complain re: your personal Data:
•  Lodge a complaint with your Clinical Hypnotherapist re your personal  data. This can be done by emailing your Clinical Hypnotherapist in the  first instance.
• I will respond to requests relating to your personal data within one month, in accordance with UK GDPR.
• I will maintain records of complaints where legally required.
•  If this is not resolved to your satisfaction you have the right to take  the complaint re your Data usage and storage to the Information  Commissioner’s Office (ICO)
ICO Website:Information Commissioner's Office

ICO Registration: Z211703X

Cookies & Website Data

If  this website uses cookies, analytics, contact forms, or online booking  systems, limited technical information may be collected automatically,  such as:
• IP address
• Browser type
• Device information
• Website usage statistics
This information is used to improve website functionality and user experience.
Where legally required, cookie consent will be requested.



Changes to This Privacy Policy

This Privacy Policy may be updated from time to time to reflect legal, professional, or operational changes.
The most recent version will always be available upon request or via the website where applicable.



Contact

If you have any concerns or questions regarding your personal information or this Privacy Policy, please contact:
Lesley Edwards 
Email as above 
Telephone: 07718369723

I aim to respond to data protection enquiries within 30 days.
Lesley Edwards